When the tragedy struck, we went through the initial sadness and shock before finding ourselves absolutely clueless about the next steps. My cousin was killed in a road accident in Nashville. It was Thanksgiving weekend. Without any workable flight options from Florida, we were all set to start driving. A friend called and told me about the TEAM aid. It was a godsend. Within minutes of contacting, Mohan from Teamaid got in touch with us and explained the whole repatriation process. TEAM Aid coordinators guided us through the initial paperwork, especially parental authorization. From that point onwards, Team aid took over and handled the entire process obtaining the necessary legal, medical, consulate approvals while constantly keeping us updated. The care and concern they showed felt like from an extended family. I can not even imagine how we could have dealt with such a painful situation without Teamaid’s help. No words can do justice to how thankful we felt.
— Jude Ambrose